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Frequently asked questions

Get fast answers to common dryer questions here!

DRYERS

If your dryer is not performing properly or producing the drying results you want, there are things to check before you call for service.

Often manufacturers' websites will offer suggestions. GE Appliances and Frigidaire have extremely comprehensive Frequently Asked Questions information on their websites. Here is information from those two sites.

Frigidaire

From Frigidaire website:

FREQUENTLY ASKED QUESTIONS - DRYERS

Click on the questions below to get answers.

Where can I find my dryer's model and serial number?
What should I do if my dryer does not start?
What should I do if my dryer stops operating?
My dryer takes a long time to dry a load of clothes. Can I do anything about this?
My dryer is running, but does not seem to be heating. What should I do?
The dryer's cycle selector knob does not appear to advance during the cycle. Is this normal?
If my dryer is making rattling or clanking sounds, what should I check?
Can I do anything to help decrease wrinkles in permanent press items?
My clothes seem to be over-dried. How can I prevent this?
What can cause greasy marks on items that have been dried?

GE Appliances

From GE appliances website:

Click on the statements below to get answers.

My dryer runs, but does not heat
My dryer is taking longer to dry my clothes
My dryer is making a squeaking noise
My dryer case is very hot, and it is sweating around the door
I have a lot of lint in my dryer
My dryer drum does not turn
My clothes have been coming out of the dryer wrinkled or tangled
The automatic dry control does not shut off my dryer
The timer is not advancing on the automatic cycle of my dryer

ANSWERS

Where can I find my dryer's model and serial number?

The dryer serial plate is located on the door of the dryer and can be seen when the door is opened. It's always a good idea to record these numbers and the date of purchase, as well as to save your receipt.

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What should I do if my dryer does not start?

If your dryer does not start, it might be due to one of the following reasons:

  • The start button needs to be pushed or turned for long enough to engage. Push or turn the Start button and hold it for two seconds.
  • The cycle selector knob is not quite at the start position. To be sure it's correctly positioned, simply turn the knob until the indicator is a little further into the cycle.
  • The dryer door is open. The door must be completely closed for the dryer to run.
  • The power cord may not be plugged in, or the connection may be loose. Check to be sure the plug fits tightly into the wall outlet. Note: Do not use an extension cord.
  • A fuse is blown in your home, or a circuit breaker tripped. If this is the case, reset the circuit breaker or replace the fuse (but do not increase the fuse capacity). If you have an overloaded circuit, contact a qualified electrician to correct it.
  • A power outage has occurred. In this case, you might want to call your local electric company.

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What should I do if my dryer stops operating?

If your dryer isn't operating, it might be because:

  • The motor is overheated. Overloading the dryer can cause its motor to overheat. If this is the case, allow the motor to cool down for 30 minutes. You might need to reduce the size of the load-the average washer load will fill the dryer drum 1/3 to 1/2 full. If letting the motor cool down and reducing the load size does not resolve the issue, contact your authorized service provider.
  • The thermal limiter switch is activated. On electric dryers, a thermal limiter switch automatically turns off the motor in the unlikely event of an overheated situation. If this is the case, you'll need to contact a service provider to replace the thermal limiter switch.

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My dryer takes a long time to dry a load of clothes. Can I do anything about this?

If your dryer seems to be taking too long to dry your load, check the following

  • Clean the lint screen after every use. You can also periodically wash the lint screen in warm, soapy water to remove any residue, then dry it thoroughly before replacing. Note: Do not operate the dryer without the lint screen in place, as this could damage it.
  • Check the cycle or temperature setting. If the Air Fluff cycle or temperature is selected, the dryer will tumble without heat. Generally you'll want to select low or medium heat, and the Normal Dry setting. Select More Dry for loads requiring more time. A medium or low heat setting is safe for permanent press, delicate, and knit items, but will require longer drying periods.
  • Clean the exhaust duct. Be sure the exhaust duct is not clogged. If the problem persists, consider having it cleaned by a qualified service provider. Note: To avoid the risk of carbon monoxide poisoning, never operate a gas dryer without an exhaust duct that vents outdoors.
  • Check the placement of the exhaust duct. Refer to the installation instructions for the appropriate length, number of bends, and other specifications. Important: Do not use plastic flexible duct or metal foil duct.
  • Check the size of the exhaust duct. Be sure to use an exhaust duct that is large enough-the minimum required diameter is 4 inches.
  • Be sure the exhaust hood isn't blocked. Use an approved vent hood with a swing-out damper that opens when the dryer is in operation and closes automatically when the dryer stops. Do not attach a screen over the vent hood opening, and maintain a minimum clearance of 12 inches between the bottom of the vent hood and the ground.
  • Check for adequate ventilation. If your dryer is installed in a closet or under a counter, it might not be getting the ventilation needed for proper drying.
  • Be sure you're connected to a 240 volt circuit. An electric dryer that is connected to a 208 volt circuit will require 20% more drying time.
  • Dry a load that's not too big or too small. If your dryer is overloaded or too empty, it will take longer to dry your clothes. Items need room to tumble freely in order to dry well, and you also need enough items in the drum for proper tumbling.
  • Sort the items you're drying. Dry items of similar fabric and weight in the same load.
  • Take humidity into account. Drying times will be longer in areas where humidity is high. You can use a dehumidifier near the dryer if needed.
  • Check the dryer's moisture sensor bars. To locate the moisture sensor bars, please refer to the Use and Care Manual.
Fabric softener sheets can leave a residue on the moisture sensor bars in the dryer, which can inhibit their ability to accurately sense wet clothes. Remove the residue by wiping the moisture sensor bars with rubbing alcohol.

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My dryer is running, but does not seem to be heating. What should I do?

There are two house circuits or fuses in an electric dryer's circuit. If one of these is tripped or blown, the drum may turn but the heater will not operate and you'll need to reset the circuit breaker or replace the house fuse.

Additionally, you can check the following:

  • Cycle or temperature setting. Check the cycle selector-if the Air Fluff cycle or temperature is selected, the dryer will tumble without heat.
  • Outlet wiring. Have a qualified electrician verify that the voltage being supplied is correct at 240v.
  • Gas supply valve. Be sure the gas supply valve to a gas dryer is open. (See Installation Instructions for details.)
  • Gas supply tank. If you have a gas dryer and your LP gas tank is empty, refill or replace the tank. If there has been an interruption in the natural gas supply, call your natural gas company.
  • Air supply around a gas dryer. The dryer needs space around it for proper ventilation to support the gas burner. Do not stack or place laundry or rugs against the front or back of the dryer. To install a dryer in a closet or alcove, please refer to the Installation Instructions.

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The dryer's cycle selector knob does not appear to advance during the cycle. Is this normal?

Yes, this is normal. At the beginning of an Auto Dry cycle, it might appear that the cycle selector knob is not advancing. However, as the cycle continues and the load dries, the knob will advance faster.

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If my dryer is making rattling or clanking sounds, what should I check?

The rattling or clanking sound in your dryer might be caused by foreign objects in the drum (such as coins or safety pins). Stop the dryer and check for any objects.

These sounds can also be caused by belt buckles or other metal fasteners on items in the load. Fastening any buckles or similar items and turning garments inside out will help to reduce the sound and protect the dryer's drum.

Finally, check that your dryer is in a level position and is sitting evenly on all sides-from front to back, and side to side.

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Can I do anything to help decrease wrinkles in permanent press items?

For best results when drying permanent press items, follow these steps:

  • Load the drum so that it's 1/3 to 1/2 full. To decrease wrinkling, clothes need room to tumble freely.
  • Select the appropriate cycle setting and temperature. Use the Permanent Press cycle and follow fabric care labels for proper temperature setting. Generally you'll want to select low or medium heat, and the Normal Dry setting. Select More Dry for loads requiring more time, and Less Dry if you want the load to be damp dry for ironing. Additionally, some dryer models offer the Press Saver feature, which is an extended Cool Down with periodic signals to remind you to remove the load.
  • Remove items from the dryer when the cycle is done. As soon as the cycle is complete, hang or fold your items. To remove wrinkles from clean, dry clothes, select the Refresher cycle (available on some models) or tumble on low heat for 10 to 15 minutes.
  • Clean the lint screen after every use.
  • Add a fabric softener sheet to the load.

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My clothes seem to be over-dried. How can I prevent this?

To prevent over-drying of clothes, simply be sure to select the appropriate cycle and temperature setting. Try using the Auto Dry cycle instead of a Timed Dry cycle, and follow care instructions on the fabric labels.

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What can cause greasy marks on items that have been dried?

Sometimes fabric softener sheets added to the dryer can cause a greasy mark on fabrics. For best results, follow these suggestions when using fabric softener sheets:

  • Place the fabric softener sheet on top of the load at the start of the cycle.
  • Do not add a softener sheet to a warm load.
  • Discard the softener sheet after each cycle.
  • Do not use fabric softener on children's sleepwear or other garments labeled flame resistant-it may reduce flame resistance.
To remove any fabric softener stains, rub them with bar soap and rewash them in warm water.

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My dryer runs, but does not heat

To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.

  • Make sure you have the right timer selection, fabric setting, and temperature selection. Timer should be set to dry and not fluff or cool down. Move timer pointer to mid-range selection.
  • Make sure front of dryer is not blocked; air flow is needed to dry.
  • Electric models:
  • The dryer should be on a separate outlet.
  • Check the circuit breaker/fuses.
  • Check the power cord. The power cord may have a burnt, broken, or loose connection at the back of the dryer. Safety First- turn circuit breaker to "Off" position or remove fuses. At the back of the dryer, locate the power cord and unplug it from the wall. The power cord of the dryer connects to a terminal block at the rear of the dryer. A metal plate covers this terminal block. Remove the screws holding the metal plate in place to access the terminal block connections. Check the power cord; look for burnt, broken, frayed, or loose wire connections. If wires and/or terminal connections are burnt, broken, or frayed, then replacement of both will be necessary.
Gas models:

Make sure the gas line has been turned on for new installations. If the gas line is turned on and the unit runs, but it still does not heat, arrange service.

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My dryer is taking longer to dry my clothes

To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.

  • Are clothes wetter than normal coming out of the washer?
    If the washer is not spinning out completely or the incorrect cycle was selected (i.e. gentle versus normal spin speed), the clothes will be wetter and the dryer will take longer to dry the clothes. If you can wring or squeeze water out of the clothes when they come out of the washer, check to make sure the right spin speed has been selected. If it has, the trouble could be a loose washer drive belt or the transmission.
  • Make sure you are using the proper vent pipe.
    Proper dryer venting is a must. Using the proper vent and making sure it is the proper length is most important to the operation of the dryer. GE recommends that you use solid metal vent pipe 4" in diameter for proper operation. You can use 4" flexible metal vent, but it will increase drying time somewhat. We do not recommend that you use the flexible, white, plastic vent pipe. This type of vent hose can collapse and restrict air-flow, causing lint build-up inside the unit which could cause the heaters to fail prematurely. Consult the installation instructions for proper length and number of turns for the vent pipe.

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My dryer is making a squeaking noise

To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.

  • Some start-up squeak is normal; the sound should go away after the first few seconds of operation. If the sound continues, contact Camco, by calling 1-888-261-2088, for more information and/or to arrange service.
  • Make sure dryer is level, and on a secure floor, and that nothing is leaning against the dryer.
  • Check all exposed screws, and make sure they are tight. Loose cabinet screws may cause a squeak.
  • Check for foreign objects in the drum. Check for foreign objects below the lint filter. Remove lint filter, and look down opening. If you need to stick your hand down the opening to remove an object, be careful because the edges could be sharp. It would be advisable for you to wear a pair of work gloves. Foreign objects in the drum front seal and worn or loose drum slides can cause a metal scraping noise as the drum rotates. This will require a qualified service technician.
  • If your dryer is making unusual noises, do not use it until it has been checked by a qualified servicer. Continued use may cause wear of other parts making the repair more costly.

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My dryer case is very hot, and it is sweating around the door

To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.

  • Check to see that the proper temperature setting was selected for the fabric. Refer to clothing label for laundering instructions.
  • Check to see that the vent pipe is not kinked or blocked. Airflow is very important for the proper operation of your dryer.
  • Check to make sure the outside wall cap is not obstructed (in winter check for snow blockages around wall cap). If air flow is blocked from leaving the dryer, the area around the door will sweat, so check inside the vent pipe to make sure it is not clogged.
  • Vent should be rigid or flexible aluminum (not plastic). Poor duct work leads to poor air flow.
  • If you have an electric dryer, you can run the dryer without vent for a load or two and check results. If drying results improve, then there is a venting problem. Do not operate a gas dryer without the vent, possible carbon monoxide fumes could enter the room around the dryer.
  • In the winter the dryer should be located in a heated area or sweating may result.
  • Dryer should be level to ensure clothes in the drum tumble properly.

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I have a lot of lint in my dryer

To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.

  • You could have more lint on the clothes coming out of the washer. The clothes coming out of the 1995 and newer model washers will have more lint on them than previous model washers; this is normal. It is the function of the dryer to remove the remaining lint from the clothes, not the washer. It is possible to get more lint collected around the lint filter and door area of the dryer. For this reason it is important that the dryer be properly installed.
  • Make sure the following items are working correctly:
    1. Make sure vent hose is 4 inches in diameter, solid metal or aluminum not plastic, and is the proper length per installation instructions.
    2. Check outside wall cap, and make sure it is opening fully. If both of these are okay, then a qualified service technician will need to be called to check dryer for air leaks.

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My dryer drum does not turn

To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.

  • Make sure dryer is not overloaded. A load of heavy, wet clothes, such as towels or blue jeans, may cause the drive belt to slip. Remove some of the clothing and try again.
  • Check for broken belt by turning drum. Drum will turn freely if belt is broken or loose. When dryer is turned on, a loud thump will be heard if the belt is broken.
Installing a new dryer belt can be challenging. It is best to arrange service.

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My clothes have been coming out of the dryer wrinkled or tangled

  • Clothes will wrinkle on the Permanent Press Cycle if they are taken out of the dryer too early. The last 10 minutes of the cycle are run with no heat. That time is critical for allowing the clothes to come out wrinkle free.
  • Overloading the dryer can cause tangling of clothes.

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The automatic dry control does not shut off my dryer

  • The automatic thermostat control system continually senses the temperature of the air in the dryer drum. Wet laundry keeps this air cool. When the laundry is dry enough, the heat turns off.
  • The cycle selector advances when the heat is off. The selector does not advance until clothes are almost dry.

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The timer is not advancing on the automatic cycle of my dryer

  • Turn the timer to the timed cycle if the timer is not advancing in the automatic cycle.
  • If the timer advances in the timed cycle, there is nothing wrong with the timer.
  • If the timer does not advance in the timed cycle, it is possible that the timer is malfunctioning.

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