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Frequently asked questions

Get fast answers to your refrigerator questions here!

Refrigerators

If your refrigerator is not performing properly or producing the cooling results you want, there are things to check before you call for service.

Often manufacturers' websites will offer suggestions. GE Appliances and Frigidaire have comprehensive Frequently Asked Questions information on their websites. Here is information from those two sites.

From Frigidaire website:

FREQUENTLY ASKED QUESTIONS - FRIGIDAIRE

Refrigerators

Click on one of the questions below to get answers.

What are the differences between refrigerator models?
What are the differences between the water filters you offer in your refrigerators, and how do I choose one?
Why do I need an air filter in my refrigerator?
What does Real Stainless Steel mean?
Why isn't the ice maker making ice?
If my ice maker is making too much ice, how can I turn it off?
Why is moisture developing in my refrigerator?
Why does my freezer show a temperature that is colder than the 0°F setting?
Why does my refrigerator run most of the time? Is this normal?
What does it mean if the refrigerator's display is flashing numbers or letters that I'm not familiar with?
What should I do when the power comes back after an outage?
How can I align the doors of my side-by-side refrigerator?
How can I keep my refrigerator smelling fresh?

From GE Appliances website:

FREQUENTLY ASKED QUESTIONS - GE Appliances

Refrigerators

Click on one of the statements below to get answers.

My refrigerator is running, but it is not cool or cool enough.
There is water under the vegetable and fruit pans in my refrigerator.
My refrigerator is noisy.
I have frost accumulation on my freezer walls or floor.
I have water on my floor.
My refrigerator never shuts off, it runs too much.
My icemaker does not make enough ice or does not make it fast enough.
My refrigerator is leaking, sweating, or collecting moisture between the doors.
My freezer door pops open on my top mount refrigerator.

ANSWERS

What are the differences between refrigerator models?

  • French Door models feature a two door refrigerator on top and the freezer on the bottom. The lower freezer is often accessed as a pull-out basket. Many French door models also offer filtered ice and water dispensers in the door.
  • Side-by-Side models feature two doors; the freezer is on the left and the refrigerator is on the right. The simple design and makes it easy to organize and find items. Often they have ice and water dispensers in the door, and they work well when you don't have a lot of space for the door to swing open.
  • Top Freezer: Models with the freezer on top are good for smaller kitchens, offering roomy storage on wide shelves and a lower cost of operation. The direction the door opens can often be reversed to meet your specific needs.
  • In selecting the style for your refrigerator, you should also consider its depth and the degree of customization you would like:
  • Built-In refrigerators are the most customized, and therefore the most expensive. Their doors are counter depth and can be produced with a stainless front or with cabinet fronts to blend with the rest of your kitchen's look.
  • Standard-Depth refrigerators are the most popular and least expensive models, but they may be 4 inches (or more) deeper than your cabinet and countertop, extending further into your kitchen space than your counter does.
  • Counter-Depth refrigerators offer a built-in look. The refrigerator's cabinet is as deep as your countertop, so the edge of the refrigerator is flush with your countertop. Only the doors and handles extend into your kitchen space.

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What are the differences between the water filters you offer in your refrigerators, and how do I choose one?

Your refrigerator will use one of the filter types below. To easily find which one you need, look in your user manual or on the label of the filter itself. When replacing the water filter, please be sure to order the same model to ensure the right fit for your refrigerator.

  • The PureSource® filter is a canister- or cup-type filter that is qualified to reduce contaminants that affect taste or odor; for example, chlorine.
  • The PureSource Plus® filter is another type of canister- or cup-type filter located at eye level in the cool refrigerator compartment. In addition to improving water taste and removing odors from the water (like the PureSource® filter does), it can also reduce lead, mercury, and some pesticides and herbicides than may be found in water.
  • The PureSource2® filter is a cartridge-type filter located in the top front of the refrigerator compartment and is conveniently replaced with the push of a button. It features a higher level of filtration functionality as the PureSource Plus® filter, reducing the presence of more substances, including mercury and more herbicides and pesticides.
  • The PureSource Ultra® filter has a new tubular design and is located in the top right of the refrigerator compartment. It is conveniently replaced with a push-in-and-release method, and its location frees space at the top of the refrigerator for taller items. It features the highest level of filtration; the PureSource Ultra® reduces everything listed above, plus VOCs (volatile organic compounds).
  • Detailed performance data for your specific filter can be found in your owner's manual.

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Why do I need an air filter in my refrigerator?

The PureAir Ultra® air filter reduces odors for a fresher interior.

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What does Real Stainless Steel mean?

Frigidaire's Real Stainless Steel is true stainless steel that has been treated with a protective coating that reduces fingerprints and smudges, making it much easier to clean.

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Why isn't the ice maker making ice?

There are two simple things to check first:

  • Be sure that the on/off switch on the ice maker is turned on.
  • Check that the ice maker's arm is in the down position.
If you've checked both of these and ice still isn't being produced, consider the following:
  • If your unit has been newly installed, check that the water valve located behind the refrigerator is in the open position.
  • If your unit has not been installed recently, it's possible that your PureSource® water filter needs to be replaced. If this is the case, the "Replace Filter" alert light on the dispenser will be red. You can order a new filter online or visit your nearest authorized dealer.

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If my ice maker is making too much ice, how can I turn it off?

  • You can stop the ice maker from producing more ice by lifting the arm or pressing the off switch on the ice maker. Then do a quick visual check to be sure your ice bucket is directly under the ice maker, and that the ice maker's arm is able to touch the ice in the bucket.
  • If it continues making too much ice, your ice maker needs authorized service.

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Why is moisture developing in my refrigerator?e

  • Moisture can develop when there's high humidity, or if the refrigerator has been opened several times in a short period. The moisture should go away when conditions and use return to normal.
  • You should also check to be sure your refrigerator doors are closing completely. If the doors are open even slightly, warmer air from the room will enter the refrigerator and cause moisture to develop. The door should require a slight tug to open; if it doesn't, check to see if any items on your refrigerator shelves might be preventing it from closing.

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Why does my freezer show a temperature that is colder than the 0°F setting?

The Quick Ice tm or Quick Freezetm option may be activated. Both of these options use a very low freezer temperature while activated. You can tell when one of them is running because the option light on the dispenser will be lit.

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Why does my refrigerator run most of the time? Is this normal?

Today's refrigerators are designed to be more energy efficient than previous models. This means that they run longer cycles (or run continuously) to maintain an even temperature inside with a minimum number of start-ups, since starting a unit takes about 10 times as much energy as it does to keep it running.

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What does it mean if the refrigerator's display is flashing numbers or letters that I'm not familiar with?

These are early warnings built into the refrigerator's electronics to notify you about a potential issue earlier than you would otherwise have known about it.

  • If the display reads DF, this simply means that the refrigerator is in defrost mode.
  • If the refrigerator display shows anything other than DF, call your local service provider to help detect any potential issues.

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What should I do when the power comes back after an outage?

When electric service returns after a power outage, the refrigerator will immediately start cooling and will automatically return to factory temperature settings. Its display will read "HI" until it has reached normal safe operating temperatures. Once the temperature is below 55°F, the exact temperature will be displayed. Please allow 24 hours for temperatures to stabilize.

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How can I align the doors of my side-by-side refrigerator?

You can find door adjustment instructions in your owner's manual or in the product manual section of the Frigidaire website.

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How can I keep my refrigerator smelling fresh?

To keep the interior of your refrigerator fresh, follow these steps:

  • Regularly clean your shelves with mild soapy water and dry them thoroughly.
  • Cover or wrap food.
  • If your refrigerator model has a PureSource® air filter, we recommend that you replace it every six months. Order PureSource® air filters from your local dealer or online.

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My refrigerator is running, but it is not cool or cool enough.

To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.

  • Alow 24 hrs for the refrigerator to cool down after initial start-up.
  • Check the temperature control settings. It may be set too low. Check temperature and adjust it upward.
  • Check to see if the condenser is dirty. The condenser, the coils under the refrigerator, behind the kick plate, may be clogged with lint or dust. The best way to fix this is to remove the grille and clean off the condenser with a coil brush and/or a vacuum cleaner.
  • Make sure door gaskets are sealing properly. To test refrigerator door gasket, follow these instructions:
    1. Disconnect power from circuit breaker/fuse box before testing.
    2. Use a 150-watt flood lamp on an extension cord. Inspect extension cord before using and avoid putting cord on sharp object when checking.
    3. Place the lamp inside the refrigerator. (Care should be taken to protect the light from breakage while performing test.)
    4. Light escaping from suspected areas would confirm a poor door gasket. Note: The area where the cord enters the door will show light during the test.
  • Make sure the interior lights are going off when doors are closed. To see if the light is staying on with door closed, close the door slowly. Approximately 1 inch before door is closed, the light should go out. If it does, the light switch is good. If it does not, the light switch could be need replacing. Arrange service.
  • Make sure that both the freezer and refrigerator 1/2 to 3/4 full. The refrigerator will not cool properly when empty.

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There is water under the vegetable and fruit pans in my refrigerator.

To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.
  • Check the water storage tank for a leak. In side-by-side dispenser models, water under vegetable pans can mean a leak in the water storage tank. To verify, you can pull the vegetable drawers out and dispense some water into a glass from freezer door while watching the tank. If the tank is leaking, you will see the water.
  • Check the drain tube for a clog. On models with the freezer on top, water under vegetable pans could be a clogged defrost drain tube. Arrange service.

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My refrigerator is noisy.

To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.

  • It may be a "normal" sound. There are many "normal" refrigeration sounds. All refrigerators can moan, groan, or sizzle.
  • Due to higher speed compressors and other features which older model refrigerators did not have, new refrigerators make sounds that differ from those of older style refrigerators. In addition to the compressor, there are other operating parts to perform all the many modern functions of a refrigerator. These components will have sounds associated with them.
  • One suggestion: place a piece of rubber-backed carpeting under the unit to absorb the noise.
  • It is normal to hear popping, cracking, or sizzling inside your refrigerator. Water may be dripping onto a metal shield during a defrost cycle. Popping or cracking may occur as surfaces expand and contract as they are heated or cooled.

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I have frost accumulation on my freezer walls or floor.

To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.

  • Check the door gaskets to make sure they are sealing properly and are not torn or split.
  • You may need to clean the drain tube. In a side-by-side refrigerator or upright freezer, ice on the floor is usually a drain tube problem. Refer to Use and Care Guide for cleaning instructions.
  • It may be a clogged drain. In bottom-freezer model refrigerators, ice on the floor is caused by a clogged drain and requires a qualified service technician to perform the repair.
  • Make sure there are no packages resting against the rear wall. In side-by-side models, packages resting against the rear wall can cause frost on packages and wall.

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I have water on my floor.

To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.

  • Check the drip pan. The drip pan may be out of position or have a hole in it. Most current (1989 to present) GE, RCA, & Hotpoint refrigerators have "fixed" drip pans either built in as a part of the compressor mount or physically attached to the condenser. The only way to determine for sure is by removing the bottom grill and looking. If your model has a removable drip pan, it will be cream in color, sitting on top of the black condenser coils.
  • Check to see if ice has accumulated on the floor of the freezer under the storage bin. This could indicate a clogged drain tube
  • Check the copper water line to the water valve. It may be loose or split. If this appears to be the case, shut water off and tighten the valve or arrange service.
  • Check the plastic fill-line from the water valve to the icemaker. It may be loose or split. If this appears to be the case, shut the water off and tighten the water valve or arrange service
  • To shut water off, carefully pull refrigerator out from wall, locate water connection on back of refrigerator. It is usually on the right as you look at the back. Follow the copper water line to where it connects to your house water supply. In most homes it is located under the kitchen sink. There is a small shut-off valve at the connection; turn valve clockwise to shut water off.
  • Check the water valve to see if it is leaking or flooding. It may be stuck in the "on" position. If this appears to be the case, arrange service.

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My refrigerator never shuts off, it runs too much.

  • Modern refrigerators are designed to run 80-90% of the time. This makes them more energy efficient because the most energy is used when the compressor first comes on.
  • Make sure that both the freezer and the refrigerator are 3/4 full in order to maintain the proper temperature and run time. Air alone does not retain coldness, so an empty food compartment will run longer to try to maintain the proper temperature.

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My icemaker does not make enough ice or does not make it fast enough.

  • The icemaker will make 8 cubes every 90-120 minutes.
  • Increasing the freezer temperature can speed up ice production.
  • New Installations: The icemaker does not start immediately after being plugged in. It will take about 24 hours to produce ice cubes after the refrigerator is plugged in.
  • The icemaker must reach a temperature of 16 degrees before a cycle is initiated.
  • It is best to wait at least 24 hours before expecting any ice cubes.

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My refrigerator is leaking, sweating, or collecting moisture between the doors.

  • If you are getting moisture between the freezer and refrigerator compartments (top mount, 18 cubic foot and larger refrigerators only), the power saver switch needs to be turned off.
  • The power saver switch is located by the controls.
  • Slide the power saver switch to the right. This should evaporate the moisture.

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My freezer door pops open on my top mount refrigerator.

  • It is not unusual for the freezer door to pop open when the bottom door is closed. All two-door refrigerators are connected with channels that allow air to pass from the freezer to the refrigerator.
  • The bottom door is designed to close on its own when left at a 45 degree angle.
  • If it does not close on its own, the front legs need to be raised. The front legs are supposed to be higher than the back legs.

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