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Frequently asked questions

Get fast answers to common mattress protector questions here!

MATTRESS PROTECTORS

After buying a new mattress or pillows or cleaning your existing mattress or pillows, you will want to protect them, and you, from common bedroom problems.

Experts tell us that about 80% of all allergies involve an allergy to dust mites. These tiny mites eat our dead skin, and then deposit fecal pellets. They like to live near the source of their food, in our mattresses and pillows. Humans can develop allergies to dust mites that range from allergic rhinitis to eczema and asthma.

Mattress protectors and pillow protectors are a first line of defence against many problems in the bedroom, including dust mites, bed bugs, dust and stains.

From Protect-A-Bed website:

FREQUENTLY ASKED QUESTIONS - Protect-A-Bed

Click on one of the questions below to get the answer.

Is it recommended that I wash my mattress and pillow protector before I put it on my mattress?
Which side should be visible when placed on my mattress?
At what temperature should I wash my mattress and pillow protector?
Can I dry my mattress protector in the dryer?
Can I dry clean my mattress and pillow protector?
Can I use bleach when I wash my mattress protector?
Can I hang my mattress protector out in the sun to dry?
Can I iron my mattress protector?
Can I sterilize my mattress protector?
Does the skirt need to go directly under the mattress?
Will the mattress protector protect me against dust mites?
What is the Miracle Membrane®?
Will the mattress protector protect my mattress from stains?
My cat urinated on my bed. No liquid or stains got through my mattress protector, however there is a strong smell of urine. Why?
What do I do if I spill something on my mattress protector?



ANSWERS

Is it recommended that I wash my mattress and pillow protector before I put it on my mattress?

Yes, because when produced the fabric is starched for easier cutting during production. Therefore, washing it will remove the starch.

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Which side should be visible when placed on my mattress?

The terry toweling side (which is 100% cotton top and absorbent) should be visible when placed on the mattress.

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At what temperature should I wash my mattress and pillow protector?

  • Premium Product: Can be washed at warm or hot temperature.
  • Super Deluxe: Can be washed at warm temperature.

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Can I dry my mattress protector in the dryer?

Yes, you can tumble dry your mattress protector at low to medium 65 degrees C/150 degrees F to 70 degrees C/160 degrees F and always dry together with other linens.

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Can I dry clean my mattress and pillow protector?

No, chemicals used when dry cleaning will destroy the Miracle Membrane®.

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Can I use bleach when I wash my mattress protector?

No, because the bleaching process will destroy the Miracle Membrane®.

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Can I hang my mattress protector out in the sun to dry?

Yes, you may hang your mattress protector out to dry. Do not expose directly to sun.

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Can I iron my mattress protector?

No, do not iron your mattress protector because it could damage the Miracle Membrane®.

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Can I sterilize my mattress protector?

Yes, it can be sterilized at 120 degrees C/250 degrees F. (Excludes Super Deluxe)

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Does the skirt need to go directly under the mattress?

No, as long as the four corners of the mattress protector is secure.

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Will the mattress protector protect me against dust mites?

Yes, the mattress protector will protect you against dust mites because the Miracle Membrane® does not allow the dust mite feces to penetrate as the size of the feces particle is larger than the pore of the Miracle Membrane®.

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What is the Miracle Membrane®?

Miracle Membrane® is a revolutionary polyurethane barrier film that is waterproof and breathable.

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Will the mattress protector protect my mattress from stains?

Yes, the Miracle Membrane®is designed to prevent liquid from penetrating through the mattress protector. Therefore, it will protect your mattress from getting stained.

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My cat urinated on my bed. No liquid or stains got through my mattress protector, however there is a strong smell of urine. Why?

The mattress protector is designed to be impermeable to liquids but permeable to gasses and vapours. Therefore if the smell of the urine gets into the mattress, it might penetrate the barrier and permeate the mattress. Just use a readily available odour eliminator, and this will solve your problems.

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What do I do if I spill something on my mattress protector?

Machine wash using warm/hot water and tumble dry at medium temperature as quickly as possible after spillage, preferably while still fresh and wet.

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