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Frequently asked questions

Get fast answers to common gas range questions here!

Gas Ranges

If you have questions about your gas range or if it is not performing properly or producing the cooking results you want, there are things to check before you call for service.

Often manufacturers' websites will offer suggestions. GE Appliances and Frigidaire have extremely comprehensive Frequently Asked Questions information on their websites. Here is information from those two sites.

From Frigidaire website:

FREQUENTLY ASKED QUESTIONS - FRIGIDAIRE

Ranges - General

Click on the problem statements below to get answers.

Baked goods burn on bottom.
Baked goods burn on top.
Drip pans are pitting or rusting.
Drip pans turning color or distorted out of shape.
Entire range does not operate.
Oven does not operate.
Oven door will not open after self-clean cycle.
Oven light (some models) does not work.
Oven smokes excessively during broiling.
Poor baking results.
Range not level.
Surface element does not heat.
Surface element too hot or not hot enough.
Surface units will not heat.

FREQUENTLY ASKED QUESTIONS - FRIGIDAIRE

Ranges - Gas

Click on the problem statements below to get answers.

My range was just installed and only the surface burners heat, the oven does not.
When I used my oven for the first time there was an odor and some smoking.
The cooktop surface seems too hot to touch while using the surface burners, and/or oven.
When I turn on one of the burner knobs, I notice that all of the surface ignitors spark. Is this normal?
My range has cast iron burner grates; I have noticed rust is starting to form on the bottom.
My range makes a noise when I use the oven. Is this normal, or is something wrong?
My oven door has a soft spongy feel when closed, is there something wrong with the door seal?
My oven temperature seems too hot for some of my recipes and not hot enough for others. Do I need a new thermostat?
The time of day does not display on my electronic oven control.

From GE Appliances website:

FREQUENTLY ASKED QUESTIONS - GE Appliances

Cooking Products Gas

Click on the problem statements below to get answers.

My gas burners are clicking.
My gas burners do not heat or only partially heat.
My oven and burners do not heat.
My oven does not heat, but the burners heat.
My oven temperature is not correct.
My range surface seems too hot.

ANSWERS

Baked goods burn on bottom.

  • Aluminum foil on oven bottom or oven racks. Check air flow.
  • Dark utensils absorb heat. Use bright utensils.
  • Improper circulation. Check spacing of utensils side-to-side and front-to-back.
  • Oven flame too soft (on gas ranges). Increase air supply.
  • Utensil too large - blocks air flow.

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Baked goods burn on top.

  • Electric range left on preheat (older models). Check selector switch.
  • Improper placement of food in oven. Try to keep items in the center of the oven.
  • Oven flame too hard (on gas ranges). Decrease air supply.

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Drip pans are pitting or rusting.

  • Houses along sea coast are exposed to salt air. Protect pans as much as possible from direct exposure to salt air.

  • Spillovers in/on drip pans:
  • Foods with acid, such as tomatoes, if allowed to stand in/on pans will cause corrosion.Remove and wash drip pans as soon as possible after spillover.

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Drip pans turning color or distorted out of shape.

  • Bottom surface of cookware extends beyond surface element and touches range surface. Using cookware of this type can cause high enough temperatures to discolor the drip pans.
  • Do not use cookware of this type.
  • Replacement drip pans may be purchased from your dealer.

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Entire range does not operate.

  • Cord/plug not installed and/or connected.
  • Not supplied with range. Contact your dealer, installing agent, or service.
  • Cord/plug not plugged into wall/floor receptacle.
  • Make sure it is plugged tightly into outlet.
  • House fuse blown or a circuit breaker tripped. Check/reset circuit breaker and/or replace fuse. Do not increase fuse capacity. If the problem is circuit overload, have corrected by a qualified Electrician.
  • Power outage. Check house lights.
  • Call local electric company.
  • Short in cord/plug.
  • Replace cord/plug.

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Oven does not operate.

  • Automatic timed oven (some models) set incorrectly.
  • Follow steps under Time Bake in owner manual.
  • No power to range.
  • Follow steps under "Range does not operate".
  • Selector not set properly.
  • Set selector for desired function.
  • Temperature control not set properly.
  • Make sure the temperature control is set at the temperature of your choice
.

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Oven door will not open after self-clean cycle.

  • Automatic locking models (models without locking handle). Door is unlocked electrically.
  • Check owner guide for instructions on unlocking door.
  • Manual locking models (models with locking handle). Set selector switch to clean and move the handle manually.


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Oven light (some models) does not work.

  • Burned-out light bulb. Follow instructions in Owner's Manual to replace bulb.

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Oven smokes excessively during broiling.

  • Grid on broiler pan wrong side up. Grease not draining into bottom pan.
  • Always place the grid on the broiler pan with the ribs up and the slots down to allow grease to drip into pan.
  • Meat not properly prepared.
  • Remove excess fat from meat. Slash remaining fat edges to prevent curling, but do not cut into lean.
  • Meat too close to element.
  • Reposition the rack to provide proper clearance between the meat and the element. Preheat broil element for quick searing operation.
  • Oven door closed.
  • Door should be opened to broil Stop position for Electric models and closed for Gas models.
  • Oven needs to be cleaned. Grease has built up on oven surface.
  • Refer to proper cleaning instructions in your Owner's Manual.

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Poor baking results.

  • Does oven burner or element turn on and cycle? Check burner.

  • Is there aluminum foil on oven bottom or oven racks, blocking heat flow?
  • Remove foil.

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Range not level.

  • Kitchen cabinets misalignment may make range appear to be not level.
  • Be sure cabinets are square and have sufficient room for range clearance. Contact cabinet maker to correct problem.
  • Poor installation.
  • Place oven rack in center of oven. Place a level on the oven rack. Adjust the range leveling legs until the level indicates that the rack is level. When oven is level, cooktop may not appear to be level with countertop.
  • Weak, unstable floor.
  • Be sure floor is level and can adequately support range. Contact carpenter to correct sagging or sloping floor.

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Surface element does not heat.

  • Bent terminals on surface element.
  • Turn control to OFF. Be sure element is COOL. Lift out surface element. Straighten terminals. Position unit properly and replace.
  • Elements not seated properly in terminal connection.
  • Turn control to OFF. Be sure element is COOL. Lift out surface element. Straighten terminals. Position unit properly and replace.
  • Incorrect control turned on.
  • Be sure to use correct control for unit to be used.
  • Low heat setting.
  • At extremely low heat settings, the surface element indicator light may come on before the surface element starts to operate. Turn the control to a slightly higher setting until the element comes on.
  • No power to range.
  • Check steps under "Range does not operate".

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Surface element too hot or not hot enough.

  • Incorrect control setting.
  • Adjust control setting. Raise or lower setting until proper amount of heat is obtained. Dial markings are an indicator of "relative" heat settings and will vary slightly.
  • Lightweight or warped pans.
  • Use only flat, evenly balanced, medium, or heavyweight cookware. Flat pans heat better than warped pans. Cookware materials and weight of the material affect heating. Heavy and medium-weight pans heat evenly.

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Surface units will not heat.

  • Bent terminals on surface element.
  • Check elements.
  • Elements not plugged in properly.
  • Check elements.
  • Incorrect control turned on.
  • Check switch.
  • No power to range.
  • Check power.
  • Spill over on gas burner igniter jets.
  • Clean burner with a piece of wire.

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My range was just installed and only the surface burners heat, the oven does not.

  • The installer may have accidentally turned the gas off to the oven burner during installation.
  • On ranges with electric ignition there is a shut off lever located on the pressure regulator. This lever must be pointing to the side, not to the rear for the oven to operate.
  • The regulator is located where the gas flex line is attached to the range. Consult your Installation Instructions for location.

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When I used my oven for the first time there was an odor and some smoking.

  • It's possible to experience some odors, and/or a small amount of smoke from your new range.
  • This is generally from the fiberglass insulation that contains a binding agent to hold it together. The odor will diminish after first using your oven.
  • Before cooking in your oven for the first time, we recommend that you turn the oven ON at 400 degrees for 30 minutes. This will allow for an initial burn-in period. You can also add extra room ventilation by opening a window.

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The cooktop surface seems too hot to touch while using the surface burners, and/or oven.

  • During operation, the cooktop surface will increase in temperature.
  • It's normal for heat to reflect from your cookware and the surface burners that heat the surrounding area. There is additional heat when the oven is in operation.Consult your Owner's Guide for proper pan size and oven vent location.
  • Read the Cautions and Warnings throughout the Owner's Guide.

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When I turn on one of the burner knobs, I notice that all of the surface ignitors spark.

  • This is normal.
  • It's normal for all the electrodes to spark at the same time, but only the burner being turned ON will have gas flow and light.

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My range has cast iron burner grates; I have noticed rust is starting to form on the bottom.

  • The bottom surfaces on cast iron grates are often unfinished to allow the gases that are present in iron to escape during the manufacturing process.
  • To minimize rusting, do not allow grates to stand in water for long periods of time.
  • After washing, dry them thoroughly to prevent rust oxidation from forming.
  • You may also coat the bottom surfaces with a vegetable oil, or a non-stick cooking spray, but remember to wipe off excessive oil before placing on range. There may be a slight amount of smoke from any extra vegetable oil residue left on the grate when the burner is first used again.

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My range makes a noise when I use the oven. Is this normal, or is something wrong?

  • This is normal.
  • Changes in temperature can cause metal to expand and contract.

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My oven door has a soft spongy feel when closed, is there something wrong with the door seal?

  • This is normal.
  • The soft feel is normal and the seal will "give" slightly as the door is pushed inward against the oven's front frame.
  • The spongy feel is due to the door gasket design that ensures proper sealing.

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My oven temperature seems too hot for some of my recipes and not hot enough for others. Do I need a new thermostat?

  • For peace of mind, your oven thermostat has been factory calibrated and tested to ensure an accurate baking temperature.
  • For the first few uses, follow your recipe times and temperature recommendations carefully.
  • Be sure to read the Owner's Guide for: baking, roasting and broiling suggestions, proper utensils and their use, causes and cures of common baking problems, safety measures and cleaning, what to check before calling for service, as well as all the other valuable information prepared to help you.
  • Also, if you use dark-colored pans, they tend to absorb heat and can make the bottom of whatever you cook darker or cause it to overcook or get done faster.
  • If you feel your oven is too hot or too cool, some models allow the oven temperature to be adjusted to your liking. Consult Owner's Guide for adjusting temperature.

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The time of day does not display on my electronic oven control. If I push the CLOCK pad on the control panel the time will display for a few seconds and then it goes blank again.

  • On many ranges with electronic controls the time of day display can by turned off or on by holding the CLOCK keypad down for 15 seconds.
  • Push and hold the CLOCK keypad. The time will appear for a few seconds, and then disappear and finally it will reappear and beep. Release the keypad and the time should continue to display. Follow this same procedure to turn the time display off.

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My gas burners are clicking

  • If they are clicking in the "off" position, make sure the knob is turned completely to the "off" position and the knob has popped back out.
  • Moisture after cleaning can also cause the ignitors to click. Let the unit dry for a few hours.

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My gas burners do not heat or only partially heat

To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.

  • Make sure the correct burner is selected, matching the burner to the correct switch.
  • Make sure the burner cap is not loose. If your range has sealed burners, make sure the burner cap is seated properly, is not tilted, and does not rock or wobble. Also, make sure the cap matches the burner. Your range may have one or more burners that are different sizes. You need to make sure that a small burner cap is not on a large burner or that a large
  • burner cap is not on a small burner. See your Use and Care Manual for details and drawings.
  • Check to see if there is power to your range. Make sure your range is plugged-in and inspect circuit breakers/fuses.
Things to try if none of these solved the problem:
  • Try turning on your oven. If it comes on, but no burners work, then a service technician will be required.
  • Make sure you turned the burner knob to the "Lite" position. Only after you see a flame around the burner should you turn the knob to the desired cooking setting.
  • Check the burner heads for dirt and debris. If some of your burners work, lift the range cooktop on non-sealed burner models, and check the malfunctioning burner heads for dirt or debris that may be clogging the holes. Carefully clean out any stopped-up holes with mild soap and water. Be sure to dry burner heads thoroughly before re-installing.
  • When you turn "On" the surface burner, if igniters do not "click", you will need a service technician.

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My oven and burners do not heat

To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.

  • Check the fuse box or the breaker boxes to be sure the breaker(s) are "On" or that the fuse is good. If fuse has failed,it will need to be replaced. Reset breaker for range by turning it to the "Off" position, wait one minute, then turn it back to the "On" position to reset the breaker. You should do this even if light and/or the clock on the range is working.
  • Try resetting the electronic control. If there is power to the unit and it has an electronic control, disconnect power for 15-30 minutes and re-try. If this fails, call for service.
  • Check the power cord to make sure it is plugged into the wall outlet. The power cord might be unplugged or loose. Pulling the drawer out on free standing & slide-ins will provide access to the plug. For your safety make sure circuit breaker or fuse is disconnected before checking power cord for a loose connection.
Gas Ranges only:
  • Make sure gas is turned on to the range. Refer to installation instructions for location of gas shutoff valve.
  • Make sure the range power cord is plugged into a working wall outlet.

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My oven does not heat, but the burners heat.

To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.

  • Make sure that oven controls are set correctly for either bake or broil.
  • Check oven door on Self-Clean ranges to make sure it is in the unlocked position.
  • Check the oven knobs to make sure they are in the correct position. If the range has knobs for oven temperature and oven function and if the control knobs were removed for cleaning, make sure they were reinstalled in the proper location.


Gas Ranges only:
  • Check the Oven Glo-Bar Igniter. Turn oven to "On" position, open oven door, and look for a red glow. If no red glow is observed, there may be a malfunction with the Glo-Bar, on/off control, or other electrical components. These will require service.

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My oven temperature is not correct.

To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.

  • Make sure your oven preheated. Your oven needs time to preheat before baking. Most pies, cakes, biscuits, etc., have such short cooking times that failure to preheat the oven can make a significant difference in your cooking results.
  • Check the type of cookware you are using. Your cookware may be having an effect on your baking results. The type of cookware you use can have an effect on your baking results. If you are using dark baking pans, be sure to reduce the oven temperature 25 degrees. These pans retain heat and at the regular baking temperatures some foods may burn or overcook.
  • Make sure heat is not blocked from circulating in the oven. If you use aluminum foil on your oven shelf, never cover the entire shelf. This will block the circulation of heat in your oven. You should always allow 2" around the back & sides of the oven shelf for heat circulation.
  • Check the placement of pans in your oven. Pan placement may be affecting how your oven heats. How and where you place pans in your oven will make a difference. Make sure that you leave at least 1-2 inches between pans and between the pans and the side/rear walls of the oven to ensure proper air/heat circulation.
  • Check the rack position. Rack position can also be critical to proper baking. See your Use and Care Manual for details.
  • Make sure the oven door was not opened during cooking. Opening the oven door frequently when cooking can increase the cooking time.
  • Also, check the oven gasket for rips or tears. A torn gasket will need to be replaced.

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My range surface seems too hot.

To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.

Gas range:

  • Check the pan size. If you use an oversized pan, heat will be trapped between the bottom of the pan and the cooktop and transfer a lot of heat to the cooktop. Your pans should not hang over more than 1" over burner.
  • It may be a normal occurrence caused by baking, broiling, or roasting for an extended period of time. On most gas ranges, the oven is usually vented up through the back-splash and heat from the oven is directed downward. This may make the cooktop hot if you bake, broil, or roast for an extended period.

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